Privacy Policy

Last updated: April 2026

At Solen Jewels, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website hosted on Squarespace, make a purchase, or contact us.

1. Information We Collect

When you visit our website or place an order, we may collect personal information including:

  • Your name

  • Email address

  • Shipping and billing address

  • Phone number (if provided)

  • Payment information (processed securely through third-party payment providers)

  • Order details and purchase history

  • Website usage data through cookies and analytics tools

2. How We Use Your Information

We use your information to:

  • Process and fulfil orders

  • Communicate with you about your purchase

  • Respond to enquiries

  • Improve our website and customer experience

  • Send marketing emails (only if you have subscribed)

  • Prevent fraud and maintain website security

3. Payments

Payments made through our website are processed securely by third-party payment providers such as Squarespace Payments, Stripe, PayPal, or other providers available through Squarespace. We do not store your full payment card details.

4. Cookies & Analytics

Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, and analyse website traffic. You can control cookies through your browser settings.

5. Sharing Your Information

We only share your information when necessary to operate our business, including with:

  • Squarespace (website hosting and ecommerce platform)

  • Payment processors

  • Shipping and delivery providers

  • Analytics or email marketing providers

We do not sell your personal information.

6. Data Security

We take reasonable steps to protect your personal information. However, no method of internet transmission or electronic storage is completely secure.

7. Your Rights

Depending on your location, you may have rights to access, update, correct, or request deletion of your personal information. To make a request, contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

12. Contact

If you have questions about these Terms, please contact us:

Email: aliciaockerby@gmail.com

Business Name: Solen Jewels